Two Products.
One Crisis Response Strategy.
Modern workplaces face layered threats — from personal trauma and psychosocial fallout to executive pressure and reputational risk.
VUCA Risk responds fast on both fronts: early intervention for people, and strategic containment for business.
Explore how Safety Assist and Biz Assist work together to protect your people, limit disruption, and mitigate long-term consequences.
Our Products.
One protects your people. The other protects your reputation.
Each product is backed by a 24/7 expert response team at ERS and Samphire Legal,
ensuring our clients receive immediate, intelligent support when it matters most.
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Shielding your people
Real-time support for employee incidents that impact psychosocial safety, from harassment and domestic violence to trauma and threats.
Safety Assist provides direct access to crisis support, reducing HR burden and reinforcing your WHS, CSR, and legal obligations in one step.
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Defending your business
Strategic containment for crises that affect People, Environment, Assets, Reputation and Livelihood (PEARL).
Biz Assist delivers insured, expert-led interventions across legal, HR, and media, helping your teams act fast, limit exposure, and keep leadership focused.
When Crisis Hits, Timing Is Everything.
Most insurance activates too late. Safety Assist and Biz Assist work together to fill the gap with structured protection before, during, and after escalation.
This is the VUCA Risk Crisis Escalation Curve.
It maps the critical moments after a workplace incident, from psychosocial threats and staff trauma to full-scale organisational risk.
Safety Assist activates early to protect impacted individuals and relieve HR pressure.
Biz Assist engages when crises escalate, containing reputational, legal, stakeholder, or continuity threats before they spiral.
Containing Psychosocial Harm Before It Escalates to Compensation
CASE STUDY: SAFETY ASSIST + BIZ ASSIST COMBINED
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1. INCIDENT
An allied health practitioner begins experiencing targeted bullying from a senior colleague, including dismissive treatment in team meetings and exclusion from peer communications. Concerned about retaliation, they use the employer’s anonymous 24/7 hotline (powered by VUCA Safety Assist) to quietly flag the issue.
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2. SAFETY ASSIST ACTIVATION
VUCA’s response team acts immediately:
> A dedicated ERS case manager is assigned
> Trauma-informed counselling begins
> Workplace assessment and planning is initiated
> Liaison with People & Culture ensures duty-of-care is documented
> Recommendations are submitted in a structured HR reportThis pre-claim intervention relieves HR bandwidth while demonstrating clear WHS and CSR responsibility.
Unlike traditional EAP, which often steps in after harm has occurred, Safety Assist activates earlier - at the first sign of threat - providing structured, employer-led intervention to reduce liability and prevent escalation.
It’s the difference between responding to damage… and preventing it altogether.At this stage, no public claim or formal complaint is made - the issue remains discreet, and HR is supported without becoming overwhelmed.
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3. ESCALATION
Despite early support, the practitioner perceives inaction and symptoms worsen. They take stress leave and lodge a psychosocial workers’ compensation claim, citing sustained harm from management inaction.
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4. BIZ ASSIST ACTIVATION
Containing executive and reputational risk
With the formal claim now triggering broader risk, VUCA activates Biz Assist:
> Crisis PR positioning and media monitoring
> Executive support to protect directors from litigation
> Coordinated strategy to contain fallout and support internal culture
> Return-to-work planning (should the employee opt-in) -
5. OUTCOME
> Employer demonstrates early intervention and structured support, reducing workers’ comp exposure
> Executive team is shielded from personal litigation risk
> Organisation avoids reputational fallout and stabilises internal culture
> HR and compliance teams are better prepared for psychosocial risk going forward