For organisations managing people, risk and responsibility in real time
Psychosocial risk isn’t emerging.
It’s already sitting inside your organisation.
It’s a phone call. An email. A manager asking: “What do we do?”
Most organisations are not built for that moment. And whether they’re equipped or not, the decision still sits with them.
VUCA provides operational intelligence and funded response - in the moment decisions matter most.
We fund the response. Not the recovery.
What’s happening
The pressure is already here.
9%
of Workers’ Comp claims
now stem from mental health conditions. Up nearly 37% since 2017–18.
1 in 3
employees
have experienced workplace violence or aggression
62%
of CEOs
say their organisations are not prepared for a major crisis
48 hours
is the average
window where public opinion and reputational harm peak, long before legal or policy mechanisms respond
The reality
Where it breaks down
Traditional insurance activates after the damage starts.
When a serious incident happens, the response usually starts too late.
Internal protocols stall.
Insurers activate after claims.
Legal becomes involved once the situation has escalated.
By then the damage has already begun. The most critical decisions happen in the first hours.
That’s where VUCA operates. VUCA provides specialist guidance and response support from the moment an incident occurs - helping organisations stabilise situations before they escalate into legal, reputational or operational crises.
For example:
A manager receives a report that an employee’s former partner has been waiting outside the workplace making threats.
Policies exist, but deciding how serious the risk is, and what protective steps should be taken immediately, is far beyond what most managers are trained to assess.
The employee may need immediate safety planning, secure transport or temporary accommodation.
There is no traditional claim, no traditional policy trigger and no traditional funded response - yet the organisation is expected to act.
How VUCA responds
-
Management Intelligence
AI-guided decision support for managers handling psychosocial incidents.
Managers assess incidents, document decisions and escalate when risk indicators appear.
This is where incidents are first recognised and stabilised.
-
Insurance-backed response for personal safety incidents
When psychosocial risks threaten employees - threats, harassment, domestic violence spillover - Safety Assist provides funded specialist response and protective support.
-
Insurance-backed crisis response for organisational risk
When incidents escalate into legal, reputational or operational crises, Biz Assist activates external crisis support to stabilise situations and protect leadership.
How response is activated
When something happens, the decision doesn’t sit with policy.
It sits with a manager.
Often under pressure.
Often without clarity.
Often without support.
Often before anyone knows how serious it is - or whether it needs to be escalated.
VUCA-mi, where in place, supports that moment.
What’s actually funded
When incidents escalate, funded specialist support activates.
-
For incidents involving people - Safety Assist
Psychosocial support for your people.
Crisis doesn’t wait and most internal teams aren’t equipped to manage it alone.
Safety Assist provides 24/7 access to expert-led response for high-risk personal safety incidents, helping organisations meet WHS and duty-of-care obligations without overloading internal teams.
Unlike traditional EAPs, Safety Assist activates at the first sign of threat - before harm occurs.
Examples include:
• domestic violence spillover
• workplace stalking
• targeted threats
• malicious bullying
• escalating psychosocial risk -
For incidents threatening the organisation - Biz Assist
Operational defence for your business.
When a crisis escalates - media, legal, reputational - Biz Assist steps in as an external crisis team to manage fallout, protect leadership and maintain business continuity.From strategy to containment, we act faster than traditional PR or legal response models.
Examples include:
• workplace fatalities
• director-level investigations
• cyber breaches
• environmental incidents
• operational failures threatening public trust
How it works in practice
Real incidents. Real responses. Covered by VUCA.
-
SAFETY ASSIST Case Example – Healthcare (Psychosocial Threat)
Psychosocial threat - healthcare
Incident:
A healthcare worker is being stalked by a former partner who begins waiting outside the clinic after shifts.With VUCA-mi (Management Intelligence)
The manager uses VUCA-mi to assess the situation, understand duty-of-care obligations and identify risk indicators.
Clear escalation guidance is provided.
Safety Assist is activated immediately.
This funds the critical moment response: specialist responders to co-ordinate police liaison, arrange temporary accommodation and provide trauma-informed guidance to both the employee and employer.
With Safety Assist Only
The organisation must assess the seriousness of the situation internally and determine whether escalation thresholds are met
Safety Assist can be activated via the 24/7 response line once that decision is made.
Specialist support is then deployed immediately to co-ordinate the protection, accommodation and risk management needs.
Outcome
The employee is protected and the situation stabilises quickly and internal teams gain immediate specialist capacity.
Independent governance ensures decisions are defensible, policy-aligned, and made with confidence - without reactive change.
The organisation meets its duty of care and avoids escalation into a claim.
-
BIZ ASSIST Case Example - Reputational (Discrimination Allegation)
Incident:
A video circulates online accusing a senior manager of discriminatory language. The clip gains traction, triggering media attention and internal concern.With VUCA-mi (Management Intelligence)
The incident is assessed through VUCA-mi to understand legal, reputational and organisational exposure.
Clear escalation guidance is provided.
Biz Assist is activated.
This funds the critical moment response: a crisis consultant is deployed immediately to manage communications, support legal coordination, and guide leadership through response strategy.
With Biz Assist Only
The organisation must assess legal and reputational exposure internally and determine whether escalation thresholds are met - often under time pressure and without specialist guidance.
Biz Assist can be activated once that decision is made.
A specialist crisis response team is then deployed to manage communications, legal coordination and containment strategy.
Outcome:
The situation is stabilised quickly and reputational impact is contained.Internal teams gain immediate specialist capacity.
Independent governance ensures decisions are defensible, aligned to legal and communication strategy and made with confidence, without reactive missteps.
Leadership is protected and business continuity is maintained.
How VUCA is structured
VUCA combines management intelligence and insurance-backed response, working together when incidents occur.
VUCA-mi supports the decision.
Safety Assist or Biz Assist fund the response.
From $3,000 per organisation
or $75 per person, per annum
Option One
This includes:
Real-time AI decision guidance
Alignment with internal policies and obligations
Defined escalation thresholds
Structured escalation pathways
Direct access to specialist response when required
Escalation funding built in via Safety Assist and Biz Assist inclusions
Includes up to $250,000 of funded specialist response per incident when escalation thresholds are met.
Pricing is tailored based on organisation size, risk profile and coverage structure.
Option Two
Insurance-backed specialist response solutions - activated based on the nature and severity of the incident.
This includes:
24/7 access to specialist responders
Funded escalation and response
Immediate deployment when thresholds are met
Without VUCA-mi:
Organisations assess incidents internally and determine when escalation thresholds are met before activating support.
Where to start
For structured decision-making and integrated escalation into funded response
For direct access to funded response capability
Safety Assist or Biz Assist
Vuca-mi
When the moment comes, the decision is yours.
VUCA ensures you don’t make it alone.
We fund the response. Not the recovery.