When a threat hits your people - speed is your protection.
Safety Assist gives you a clear, confidential process for responding when your people face serious threats - like domestic violence spillover, stalking, or assault. It’s your first line of defence: protecting staff, reducing liability, and preserving your organisation’s integrity when the unexpected hits.
The earlier you act, the less damage you carry.
What is Safety Assist?
The frontline response for people-first crisis protection
Safety Assist is a specialist crisis-response product triggered when an employee faces direct threat — such as domestic violence spillover, stalking, malicious assault, or workplace violence. It bridges the critical gap between incident and escalation, activating a 24/7 hotline and expert-led intervention from ERS crisis professionals.
By activating immediate safety and support services, Safety Assist gives you the ability to act - before the situation becomes a reputational, legal, or compensation risk.
What is covered under Safety Assist?
What’s covered under Safety Assist?
Once activated, Safety Assist provides coordinated access to:
24/7 Crisis Coordination Centre – Immediate expert advice, triage, and activation of support services
Investigation & Threat Assessment – Stakeholder analysis, forensics, surveillance, and risk reporting
Digital & Media Monitoring – Scanning of online platforms for threat indicators or reputational risk
On-Site Crisis Support – Deployment of field crisis experts to support internal teams
Stakeholder & Family Liaison – Direct coordination with law enforcement and affected families
Physical Security & Evacuation – Lock changeovers, officer deployment, and safe exit planning
Behavioural & Threat Mitigation Guidance – Threat assessments, intervention planning, and workforce insight
Welfare & Continuity Support – Childcare, crisis accommodation, continuity facilitation, and emergency logistics
Trauma & Rehabilitation – Access to caseworkers, counselling, debriefing, and long-term recovery plans
Documentation & Reporting – Structured analysis, compliance support, and defensible records for insurers or regulators
All services are delivered with confidentiality and compliance front-of-mind.
What events will trigger the policy?
What triggers a Safety Assist activation?
Trigger events include:
Workplace Violence
Malicious threat or stalking
Unauthorised premises access
Blackmail or extortion
Malicious assault or malicious damage
Malicious detention
Suspicious death or unexplained disappearance
Abduction, homicide or kidnap
Domestic Violence Spillover: Early Intervention Prevents Escalation
CASE STUDY: SAFETY ASSIST
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1. INCIDENT
A customer service team member at a large healthcare provider began arriving late, visibly anxious, and requesting last-minute shift changes. When pressed by her manager, she broke down and disclosed that her former partner had discovered her roster and had begun appearing outside the workplace, including near the staff car park.
The employee was terrified but reluctant to file a formal complaint. She feared retaliation and didn’t want her colleagues to find out. HR was unsure how to proceed without legal precedent or formal incident documentation.
The situation posed a real-time safety threat to the individual and growing liability to the business.
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2. SAFETY ASSIST ACTIVATION
The business had a Safety Assist policy in place through VUCA Risk. The employee was offered the anonymous 24/7 hotline, which she contacted that evening.
Within hours, an ERS case manager was assigned:
> Temporary accommodation and transport were arranged
> Police were liaised with to file a safety order
> The employee’s digital footprint was assessed and scrubbed
> On-site threat protocols were updated
> Trauma counselling began the next day
All interventions occurred without public disruption, with VUCA acting as a quiet operator alongside HR.
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3. ESCALATION PREVENTED
Had the situation continued unmanaged:
> A formal workers’ compensation claim for psychological injury was likely
> Executives may have faced personal exposure for breach of WHS obligations
> The workplace may have been named in a public disclosure by the employee, triggering reputational fallout
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4. OUTCOME
The employee felt protected, supported, and chose to remain in her role. HR was able to demonstrate a clear and ethical response, without being overwhelmed.
No formal claim was submitted, and legal risk was proactively mitigated. The board was briefed and satisfied that the organisation had fulfilled its duty of care.
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REFLECTION
This case demonstrates how Safety Assist operates as a strategic early intervention - protecting individuals in crisis, while reducing legal exposure and reputational risk for employers.
Protect your people. Minimise risk. Support your duty of care.
It’s the gap most organisations don’t see - until the damage is done.
Reduces workers’ comp payouts by preventing psychological injury escalation
Minimises executive liability through early, documented intervention
Supports ESG/CSR goals - and protects talent retention
Relieves pressure on HR and leadership during high-stakes incidents
Stop escalation before it starts.
We map crisis response across a timeline - and Safety Assist activates at the incident stage.
It’s your immediate line of defence to protect your people and mitigate risk before it escalates.
If the event spirals, from social media fallout to formal claims, Biz Assist takes over with executive-level crisis control.