━━ SAFETY ASSIST · SSA-L-02
Someone is threatening your employee. You have hours, not weeks.
Safety Assist is insurance-backed specialist response for when a person poses a threat to someone in your workforce. One call activates a crisis team, an investigator, physical security and trauma support.
It protects the person. And it builds the record that protects you.
24/7 Emergency Operations Centre, answered by specialists
Funded Response paid under policy, up to your Schedule limit
Discreet Run by an external team, so the matter does not circulate internally
━━ BEFORE ANYTHING ELSE
Safety Assist responds when there is an aggressor.
That is the whole test. If a person is threatening, harassing, following or intimidating someone in your workforce, Safety Assist responds. If the harm is coming from the work itself, it does not.
━━ WHAT ACTUALLY HAPPENS
The first 24 hours decide the next two years.
Most organisations lose the critical window deciding who owns the problem. Safety Assist removes that decision. Here is the sequence from the moment the call connects.
You decide who holds the number. Access is set by you, not by us.
Most organisations give it to managers and HR as a first-response tool, so the person who receives a disclosure has somewhere to send it immediately instead of improvising. Others extend it to the whole workforce. Either model works, and it can change as you go.
━━ INCLUDED IN THE RESPONSE
One phone number. Everything behind it.
You do not select services from a menu or find vendors under pressure. The case manager deploys what the situation needs, funded under the policy up to the limit set in your Schedule.
Coverage is delivered under policy wording SSA-L-02 and is subject to the terms, conditions, limits and exclusions of that policy. Benefits are available up to the limit set in your policy Schedule.
━━ WHAT THE POLICY PAYS FOR
You cannot insure the incident. You can insure the response.
No policy stops a violent ex-partner turning up in your car park. What Safety Assist does is make sure that on the night it happens, the accommodation, the security, the investigator and the counsellor are all paid for and already moving.
Every capability listed above is funded under the policy when a covered event is activated. Nothing is quoted, procured or approved while the situation is live.
What it does not do. Safety Assist does not indemnify you for the underlying loss, and it is not workers compensation and not an EAP. It funds the response, which is the part you would otherwise be paying for out of pocket while deciding what to do.
━━ ACTIVATION TRIGGERS
What a real activation looks like.
These are the situations organisations call about. If you are looking at something similar and unsure, call anyway. Triage costs you nothing.
SSA-L-02 also responds to a further set of defined extreme events. Full definitions are set out in the policy wording, available from your broker or on request.
━━ CASE STUDY · HEALTH CARE PROVIDER
She would not make a formal complaint.
That is exactly the problem.
A customer service team member started arriving late and requesting last-minute roster changes. Pushed by her manager, she disclosed that her former partner had found her roster and was appearing near the staff car park.
She was frightened of retaliation and did not want colleagues to know. HR had no documented incident, no precedent and no clear authority to act.
Outcome. She felt protected and chose to stay in her role. HR could demonstrate a documented, proportionate response without being overwhelmed. No claim was lodged. The board was briefed and satisfied the duty of care had been met.
━━ WHY THIS SITS WITH RISK, NOT HR
Increasingly it is the response that gets litigated, not the incident.
Regulators and courts have moved. The question is no longer only whether an incident happened. It is what you did in the hours after you knew, whether it was proportionate, and whether you can prove it. Most organisations have a psychosocial policy. Very few have an agreed escalation framework for a live, human-centred incident at 9pm on a Friday.
Source: Safe Work Australia, 2025. Figures reflect national data and may understate incidence in industries where reporting rates are known to be low.
━━ HOW THE PRODUCTS RELATE
Two policies. Two separate triggers.
Safety Assist and Biz Assist are not tiers and neither is an upgrade of the other. They respond to different things and are triggered independently. A single event can activate both, or either one alone.
━━ FOR BROKERS
Your clients are being asked about psychosocial risk. Most brokers have nothing to quote.
Safety Assist is a Lloyd's-backed response product you can place now, against a duty your clients already carry and currently cannot transfer.
