━━ VUCA UNDERWRITING
Real cover. Placed through your broker.
VUCA Underwriting is the broker-led pathway to bind Safety Assist and Biz Assist as genuine, Lloyd's-backed insurance policies - Safety Assist for aggressor-based incidents threatening a person, Biz Assist for the legal, reputational and operational fallout of any crisis.
LLOYD'S OF LONDON BACKED
BROKER-LED PLACEMENT
24/7 · WITHIN THE HOUR
GLOBAL RESPONSE CAPABILITY
━━ WHAT’S COVERED
Full-strength response,
backed by an actual policy.
VUCA Underwriting is the pathway to bind Safety Assist and Biz Assist as genuine insurance policies - placed by your broker, backed by Lloyd's of London.
━━ HOW IT WORKS
From enquiry to cover in place.
Underwriting follows a real insurance process - assessment, placement, and a policy your broker manages. Here's what that looks like.
WHAT THIS LOOKS LIKE
Wednesday, 6:58am. It's already trending.
Overnight, a customer's video shows a manager raising his voice at an employee in the car park. By the time the CEO sees it, it already has thousands of views - and three journalists have emailed asking for comment.
The instinct is to say nothing and hope it blows over. It doesn't. By 9am a fourth outlet is asking, two board members have called separately, and an employee advocacy group has weighed in online. Every hour of silence is now part of the story.
Staying silent was the instinct. Calling for help should have been. There's no media team on standby and no legal advice yet - but there's one number that connects him to both, immediately. He calls it now.
Within the hour, Biz Assist activates. A crisis communications specialist drafts a holding statement and briefs the board. A legal advisor reviews exposure before anything is said publicly. The employee at the centre of the video is contacted directly - not left to read about themselves online - and offered support, separately from the media response.
Handled in-house, this is a weekend of unanswered calls, a statement drafted under pressure with no legal sign-off, and a board finding out from the news instead of from leadership. Here, it's funded, co-ordinated, and underway within the hour.
Three days later, the story has moved on. The board has a documented record of every decision made. The employee involved was supported, not exposed twice. And nobody had to improvise a crisis response in public, in real time.
━━ POLICY TERMS
What to know
before you bind cover.
As with any insurance policy, coverage comes with terms. Here's what to expect before your broker places it.
━━ SAFETY ASSIST
What activates.
What responds.
Safety Assist covers incidents where a person faces a direct threat or harm from another - focused on the psychosocial and personal safety scenarios most organisations aren't equipped to handle alone. The policy pays the Response Consultant's fees directly, up to the limit in your Schedule.
This is a plain-English summary of key scenarios and is a guide only. Coverage is subject to the full terms, conditions, limits and exclusions of the Safety Assist policy and the limits of liability set out in your Schedule. Before making a decision, please consider whether coverage is appropriate for your objectives and financial situation. Policies are issued by Chase Underwriting ABN 50 156 554 808 | AFSL 454344.
━━ BIZ ASSIST
When the incident
threatens the organisation.
Biz Assist covers the legal, reputational and operational fallout when a crisis - psychosocial or otherwise - escalates beyond individual impact and begins to threaten the organisation. Insured events are grouped across three risk categories.
This is a plain-English summary of key scenarios and is a guide only. Coverage is subject to the full terms, conditions, limits and exclusions of the Biz Assist policy and the limits of liability set out in your Schedule. Before making a decision, please consider whether coverage is appropriate for your objectives and financial situation. Policies are issued by Chase Underwriting ABN 50 156 554 808 | AFSL 454344.
━━ HOW PRICING WORKS
Bespoke. Priced on your risk,
not a flat rate.
Bespoke
Premium is determined by organisation size, industry, claims history and risk profile - there's no flat membership-style rate for an insurance policy.
Your broker manages the quote and placement process on your behalf.
No existing relationship with VUCA required - your broker can request an assessment directly.
Coverage can sit alongside existing policies, including general liability and management liability.
━━ FOR BROKERS
Add VUCA cover
to your placement book.
If you place risk for clients facing serious psychosocial or business crisis exposure, VUCA Underwriting sits alongside your existing placements — the client relationship stays with you.
Want to understand how it works before bringing it to a client?
Book a 15-minute call with our underwriting team - we'll walk you through the product, how placement works, and whether it's a fit for your book.
━━ NOT SURE WHICH PATHWAY FITS?
Underwriting or Membership -
here's the difference.
Both provide the same standard of response. The right fit depends on whether you want direct, ongoing access - or full insurance-backed coverage placed through your broker.
DIRECT TO CORPORATE
VUCA Risk Management
Membership
Best for organisations who want direct, ongoing access to governance, escalation and funded response - without going through a broker.
BROKER CHANNEL
VUCA
Underwriting
Best for organisations who want Safety Assist and/or Biz Assist placed as genuine insurance policies through an existing broker — without the hands-on onboarding Membership includes.
Ready to see how membership applies to your organisation?
Speak to your broker, or let us know and we'll help connect you with one who can place VUCA cover.