━━ VUCA RISK MANAGEMENT MEMBERSHIP
The capacity to respond -
the moment it
matters most.
Membership gives your team direct access to specialist, trauma-informed support and clear guidance the moment something happens - backed by funded response pathways and escalation structure, so no one is left guessing what to do next.
NO BROKER REQUIRED
FUNDED RESPONSE PATHWAYS
VUCA-MI INCLUDED
GLOBAL RESPONSE CAPABILITY
━━ WHAT’S INCLUDED
Everything your organisation needs
to be ready before something happens.
Membership establishes the governance, escalation pathways and response readiness organisations need - activated the moment they're required.
Capability without governance is chaos.
Governance without capability is paperwork.
Membership exists to build both at once - so when something happens, the response is fast and defensible.
━━ HOW IT WORKS
From enquiry to ready.
Here's exactly what happens after you enquire - no guesswork, no waiting to find out what comes next.
WHAT THIS LOOKS LIKE
Tuesday, 11:14am. He's in the lobby.
An employee's ex-partner has been messaging her non-stop for three days. Now he's downstairs, asking reception where she sits.
Her manager sends her home for the afternoon and hopes that's the end of it. It isn't. He knows where she works - and if nothing more happens today, nothing stops him trying again tomorrow, or catching her somewhere quieter.
This is the call that should have been made an hour ago. Now it is.
A specialist works through an immediate safety plan. Within the hour, secure accommodation is arranged for the night, so she isn't going home to an address he already knows. A digital security check locks down the accounts he's been using to track her. A case manager stays on this with her over the following weeks - not just today.
Arranged independently, this looks like hours on hold, a credit card for a hotel room nobody budgeted for and a security consultant nobody had on speed dial. Here, it's funded, co-ordinated, and underway within the hour.
Three days later, police have issued a formal warning. She's back home, with a safety plan in place. The business met its duty of care - and there’s now a manager who didn't have to work any of it out alone.
━━ HOW WE RESPOND
One co-ordinated response. A national panel behind it.
When you call, VUCA doesn't hand you a referral list. A case is opened, a response is coordinated, and the right specialist is deployed - through two 24/7 response centres, delivered through Concentric Concepts and a national panel of specialist responders.
━━ RESPONSE SPEED & FUNDED RESPONSE
One call.
A specialist on the line.
When something happens, you call. A specialist responds in real time - talking your team through the first decision and taking the weight off people who are already stretched. VUCA-mi documents as you go, so there's a clear record afterward.
━━ SAFETY ASSIST
What activates.
What responds.
Safety Assist covers incidents where a person faces a direct threat or harm from another - focused on the psychosocial and personal safety scenarios most organisations aren't equipped to handle alone. The policy pays the Response Consultant's fees directly, up to the limit in your Schedule.
This is a plain-English summary of key scenarios and is a guide only. Coverage is subject to the full terms, conditions, limits and exclusions of the Safety Assist policy and the limits of liability set out in your Schedule. Before making a decision, please consider whether coverage is appropriate for your objectives and financial situation. Policies are issued by Chase Underwriting ABN 50 156 554 808 | AFSL 454344.
Safety Assist is a risk control, not a support service.
Your psychosocial policies and training sit in the administrative controls layer - they're essential, and they're not enough on their own. Safety Assist is the response control that activates when a hazard reaches a person: the operational layer that converts a policy into a defensible, documented response.
━━ BIZ ASSIST
When the incident
threatens the organisation.
Biz Assist activates when a crisis threatens the organisation's People, Environment, Assets, Reputation or Livelihood - the commercial ability to keep functioning. Each category has a threshold below which events are handled through business-as-usual processes; Biz Assist activates when an incident crosses that line.
This is a plain-English summary of key scenarios and is a guide only. Coverage is subject to the full terms, conditions, limits and exclusions of the Biz Assist policy and the limits of liability set out in your Schedule. Before making a decision, please consider whether coverage is appropriate for your objectives and financial situation. Policies are issued by Chase Underwriting ABN 50 156 554 808 | AFSL 454344.
━━ MEMBERSHIP PRICING
Simple to start.
Scales with your organisation.
$3k/org/year
or $75 per person per annum - whichever applies to your headcount
Single ABN. Multi-site available at an additional fee per site.
No cap on activations - used as many times as required, billed according to your membership terms.
Annual protocol review and re-qualification included.
Membership includes:
Governance and escalation pathway alignment
Organisational onboarding and protocol setup
Access to VUCA-mi as an intelligence layer
Funded response pathways via Safety Assist and Biz Assist, subject to thresholds and terms
Dedicated protocol held at EOC
Global response capability
━━ NOT SURE WHICH PATHWAY FITS?
Membership or Underwriting -
here's the difference.
Both provide the same governed response standard. The right fit depends on how your organisation is structured and whether you're working through a broker.
DIRECT TO CORPORATE
VUCA Risk Management
Membership
Best for organisations who want direct, ongoing access to governance, escalation and funded response - without going through a broker.
BROKER CHANNEL
VUCA
Underwriting
Best for organisations seeking a bespoke, fully insurance-backed response pathway placed through an existing broker relationship.
━━ WHY THE NEED FOR A STRUCTURED INTELLIGENCE LAYER
Generic AI can give you answers.
It can’t stand behind them.
Generic AI
Broad, uncontrolled data sources
Not aligned to your internal policies
No defined escalation thresholds
Cannot guide real-world response
Outputs that sound right, but don’t hold up under scrutiny
Not connected to specialist support or real-world response
VUCA-mi
Built on national legislation, policy and structured frameworks
Aligned to your organisation’s internal policies
Pre-defined escalation thresholds
Directs to specialist support and funded response
Decisions that are structured, consistent and defensible
Backed by real-world specialist expertise - not generic best-practice outputs
Ready to see how membership applies to your organisation?
We'll walk you through your structure, your people, and exactly where response readiness should sit.