Safety Assist in Action: When the Threat Follows You Home
Some risks don’t stop at the workplace door.
For one employee, the danger lived in the shadows of her own home and followed her into every part of her life.
She came to work every day exhausted. The kind of tired that seeps into your bones, not from workload, but from survival.
Her manager noticed. The spark was gone. Her focus, slipping.
When they finally asked what was wrong, the truth stunned them.
For weeks, her estranged husband, living overseas, had been accessing their shared smart home system.
He still had the logins.
Every night, he’d turn the heating up until it was unbearable. Then plunge the house into freezing cold.
He’d open and close the garage doors. Trigger lights. Keep her awake.
Make her think she was losing her mind.
It wasn’t just manipulation. It was control.
And it was destroying her ability to sleep, think, and work.
That’s when VUCA Safety Assist was activated. Safety Assist provides immediate psychosocial crisis response when harm follows an employee home or into the workplace. Safety Assist psychosocial crisis response
From Crisis to Control
Within hours, the VUCA cyber response team had traced the access points, secured the network, and reset every login and connected device.
An incident manager assessed the employee’s psychosocial safety risk, arranged trauma-informed counselling within 24 hours, and supported the employer with risk reporting, WHS compliance, and practical return-to-work planning.
The total cost? A few thousand dollars.
The total impact? Her sanity. Her safety. Her freedom.
Under the Safety Assist policy, incidents linked to domestic violence, coercive control, or digital harassment can trigger rapid support - up to a $250,000 claim cap - covering trauma counselling, cyber restoration, accommodation, and crisis management. This is exactly the kind of situation Safety Assist is designed for - domestic spillover response and employee harm coordination.
Why It Matters
Caring for people is no longer optional.
Under evolving WHS laws, employers have a legal duty to protect workers from psychosocial harm, including risks that originate outside the workplace but impact performance, safety, or wellbeing.
These aren’t just compliance boxes.
They’re lives.
Small changes to employee benefits can create huge shifts in safety outcomes - for people and for business continuity.
See the Full Case Study
We’ve published this story as part of our Safety Assist in Action case study series - a collection of real-world examples showing how early intervention prevents human and financial harm.
About Safety Assist
Safety Assist provides immediate crisis support when employees face psychosocial incidents - from workplace violence to stalking, abduction, or domestic violence spillover.
It’s designed to stabilise the situation, reduce risk exposure and protect both people and business continuity.
Learn more about Safety Assist incident support and early intervention.